Help Center

How can we help?

Answers to common questions about setup, billing, content, email, SEO, and more. Can't find what you need? Email [email protected].

🚀
Getting started
5 articles
💳
Account & billing
4 articles
🔗
Connecting channels
5 articles
✍️
Content & publishing
4 articles
📧
Email marketing
4 articles
🔍
SEO tools
4 articles
🛡️
Brand monitor
3 articles
⚙️
Settings
3 articles

Getting started

How do I sign up?
Head to app.votriz.com, enter your email, verify it, and walk through the 5-step onboarding. You'll be publishing content the same day.
Is there a free trial?
Yes — every plan gets 14 days free. No credit card required to start.
What does the onboarding cover?
Brand basics (name, website, industry) → connect your first channel → voice setup (paste 3 example posts) → add competitors → set goals. Takes about 5 minutes.
How long until I see my first AI-generated content?
Within minutes of completing onboarding. Review drafts in the Content Queue, approve, and they publish on schedule.
Can I invite team members?
Yes — Settings → Team. Roles: owner, admin, member, viewer. Available on Presence and above.

Account & billing

How do I change my plan?
Settings → Billing → Change plan. Upgrades apply immediately; downgrades take effect at your next billing cycle.
How do I cancel?
Settings → Billing → Cancel subscription. You keep access until the end of the billing period. No cancellation fees.
How does billing work?
Monthly subscriptions via Stripe. Charged on the same day each month as your signup. Invoices auto-emailed.
How do I update my payment method?
Settings → Billing → Payment methods. Supports all major cards via Stripe.

Connecting channels

Connect Instagram
Settings → Channels → Instagram → Connect. Requires a Professional (Business or Creator) account linked to a Facebook Page. You'll authorize Votriz via Meta's OAuth.
Connect LinkedIn
Works with both personal profiles and company pages. Settings → Channels → LinkedIn → Connect. Uses LinkedIn's OAuth.
Connect Twitter/X
Requires an X Developer account (free tier works for publishing). Paste your API keys in Settings → Channels → Twitter.
Connect TikTok
Settings → Channels → TikTok → Connect. Authorize via TikTok's Login Kit; publishes via Content Posting API.
Connect YouTube
Settings → Channels → YouTube → Connect. Authorize your Google account; uploads videos via the YouTube Data API.

Content & publishing

How does content generation work?
The Content Strategist agent proposes ideas daily based on your Brand DNA, trends, and competitor gaps. Copywriter agents draft platform-specific versions. You review in the Content Queue.
How do I approve or reject drafts?
Content Queue → click any draft → Approve, Edit, or Reject. Every decision trains your Brand DNA.
What is the Telegram approval bot?
Settings → Integrations → Telegram. Connect once; drafts get sent to your Telegram with Approve/Edit/Reject buttons so you can manage from your phone.
What is Ghost Presence?
Autonomous publishing mode. Set auto-approve rules (topic, confidence threshold, platforms) and the system publishes qualifying drafts without requiring manual approval. Safety controls keep certain topics off-limits.

Email marketing

How does AI lead generation work?
Campaign Leads → Generate Leads. Pick a niche + location; the system searches the web (DuckDuckGo + Tavily) and extracts business contacts with emails. Each lead gets a score.
How do I create an email campaign?
Email Campaigns → New Campaign. Describe the email in a sentence ("Write a product launch email for X"); AI drafts it; review the HTML; pick recipients; send.
Can I use my own email templates?
Yes — Templates → New Template. Supports variables like {{first_name}} and {{company}}. Templates auto-insert your branding (logo, colors, footer).
What automation rules are supported?
Triggers: new signup, lead score threshold, days since last email, tag added. Actions: send email campaign, add tag, update lead score.

SEO tools

How does the site audit work?
Votriz crawls up to 50 pages of your site and scores each one 0–100 across on-page, technical, performance, and mobile signals. Issues are bucketed critical/warning/info with recommendations.
How does keyword research work?
Give it a niche; the system discovers candidate keywords via Google autocomplete + web search, clusters them by topic + intent, and estimates volume/difficulty.
Where do rank histories come from?
The SEO Strategist agent tracks your target keywords daily at 05:30 UTC and stores a 30+ day rank history per keyword for sparkline charts.
How do content briefs work?
From any keyword cluster, click "Create brief" → AI generates the outline, then drafts a full article with target keyword density, headings, and structure.

Brand monitor

How does monitoring work?
Every 15 min the Brand Monitor searches the public web for your brand name + keywords. New mentions are sentiment-scored and written to your Mentions feed.
What are severity levels?
Info (neutral mention), Warning (negative-leaning), Critical (reputational risk needing human response). Critical incidents always require manual approval before any response is published.
How does crisis response work?
When a critical mention lands, the Crisis-to-Content agent auto-drafts a public response. It's queued for your approval — never sent automatically.

Settings

How do I customize Brand DNA?
Brand DNA → edit the profile directly, or paste example content and the system re-learns. Per-platform voice (LinkedIn formal, TikTok casual) is tracked separately.
How do I add team members?
Settings → Team → Invite. Roles: owner (everything), admin (most things), member (daily work), viewer (read-only).
Is there an API?
Yes — REST at api.votriz.com with JWT auth, 160+ endpoints. See /docs.

Still stuck?

Email us and we'll get back to you the same day.